Mason's Motors provides a 15-day return policy for eligible vehicles and machinery, subject to the following conditions:
- Reimbursement: Customers receive 100% of the purchase price, excluding non-refundable fees (e.g., buy fees, payment processing fees, taxes, reconditioning costs).
- Price Cap: Refunds are limited to 104% of the Hour Meter Wholesale National Average Price at the time of purchase.
- Eligible Buyers: Applies only to dealers and individuals in United States purchasing vehicles or machinery located within United States.
To qualify for a return, the item must meet these criteria:
- Condition: Must be free of structural damage.
- Minimum Sales Price: $1,000 or higher.
- Weight Requirement: Machinery must have a Gross Vehicle Weight (GVW) of at least 1,000 kg.
- Eligible Inventory: Includes but is not limited to:
- Agricultural and construction equipment
- Commercial vehicles
- Off-road vehicles, ATVs, and forklifts
- Heavy- and medium-duty trucks
- Trailers
- Condition of Sale: Items sold “As Is” qualify for returns.
1. Return Period & Usage Limits
- The 15-day return period begins upon receipt of the item.
- The item is ineligible for return if it exceeds:
- 20 hours of use or
- 200 miles of travel
2. Return Process
- Contact our sales team within 15 days of receiving the item.
- Our team will guide you through the return process and ensure compliance with return conditions.
3. Shipping & Inspection
- Return Shipping: Mason's Motors arranges and covers return shipping only through approved carriers.
- Inspection: Items must be returned in their original condition with no modifications or damage.
- Restocking Fees: If damage or alterations are found upon inspection, a restocking fee may apply.
4. Refund Process
- If the item meets all return criteria and passes inspection, a refund will be issued to the original payment method, minus any applicable restocking fees.
5. Exclusions
- This policy does not apply to new equipment.
6. Governing Law
- This policy is governed by United States Contract Law.
