customer@masonsautomotors.com | 11293 Torrey Road, Fenton, MI 48430 | +1 (810) 819-3381

FAQ

About Mason's Motors

What is Mason's Motors?

Mason's Motors is a digital platform specializing in the sale of pre-owned vehicles or machinery across United States.

Why should I buy a vehicle or machinery from us?

Mason's Motors is redefining how pre-owned vehicles or machinery are bought in United States. Here’s why buying from us is the best choice:

How do I get in touch with Mason's Motors?

Our official communication with customers is via our secure email service ending with or our phone number +1 (810) 819-3381. If you have any doubts about an email you received, please contact our customer department for verification.

Where are you located?

We sell exclusively online. Our vehicles or machinery are stored in secure temporary storage facilities across United States. Buyer previews are unavailable, and vehicles or machinery are delivered directly to your doorstep after purchase.

Quality Standards

How do you choose your vehicles or machinery?

Mason's Motors ensures a premium experience by carefully selecting all vehicles and machinery. Each undergoes a multi-stage quality inspection process in line with our high standards.

Where does Mason's Motors get its stock from?

We source our vehicles or machinery from trusted customers across United States, including private sellers, reputable car rental businesses, government institutions, and business fleet owners looking to sell or upgrade.

Do you sell vehicles involved in accidents?

Vehicles with significant damage or functional issues during test drives are excluded from our selection. Each vehicle or machinery undergoes a rigorous quality check to meet Mason's Motors standards.

Are all vehicles or machinery listed certified by Mason's Motors?

Yes, all vehicles undergo a comprehensive inspection covering the undercarriage, suspension, chassis, and computer systems. Certified vehicles come with valid documentation and are roadworthy and ready for registration.

What are the added benefits of Mason's Motors-certified vehicles?

Your Order

How can I order a vehicle or machinery at Mason's Motors?

After finding a suitable vehicle or machinery, contact us to make the reservation. Once verified and payment is complete, the vehicle or machinery will be reserved, and preparation for delivery will begin.

How can I view the vehicle or machinery before ordering?

You can view detailed descriptions and a photo gallery of each vehicle or machinery in our online showroom before purchasing.

Can I test drive my vehicle or machinery?

Yes, with our 15-day money-back guarantee, you can test drive the vehicle or machinery after delivery. Drive up to 200 km during this period. If the vehicle doesn’t meet your expectations, you can return it for a full refund.

Can I cancel my order?

Orders can be canceled easily online. Contact our customer service by email to receive the cancellation form. Cancellation is free, and if you’ve already paid, you’ll receive a 100% refund of the purchase price.

Payment

How can I pay for my vehicle or machinery?

You can pay via secure bank transfer. After verification, you’ll receive an email confirmation with payment details. Delivery is scheduled after payment is received.

What is included in the purchase price?

Should we negotiate the price?

No, Mason's Motors offers fixed and transparent prices for all vehicles or machinery, saving you the hassle of negotiations.

Delivery

What delivery options do you offer?

We deliver directly to your home or any address of your choice within United States. We offer nationwide delivery across United States, with the first 500 km free.

How much does delivery cost?

We offer nationwide delivery across United States, with the first 500 km free. Beyond this distance, a charge of $0.75 per miles applies.

What happens during the vehicle delivery?

A Mason's Motors Delivery Associate will verify your ID, have you sign the delivery receipt, and hand over the vehicle or machinery, keys, and all necessary documents.

What items/documents will I receive with the vehicle or machinery?

Registration/Ownership Transfer

How does registration/ownership transfer work?

Mason's Motors handles the entire registration process. Relevant documents are collected during purchase, and the process is completed with authorities. If local regulations require your presence, you’ll need to attend.

How much does ownership transfer cost?

Standard registration and service fees apply when registering the vehicle in your name.